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REPAIRS
We are happy to repair, adjust, resize or clean any jewelry purchased on our online store. A fee may apply depending on the circumstances of the repair. Lizzie Mandler is not responsible for the subsequent shipping fees.
BESPOKE
Lizzie Mandler offers a bespoke service, including custom wedding and engagement rings. Our custom engagement rings start at $10,000. For all custom pieces, there is a $5,000 design and sourcing fee. All bespoke orders require an initial 50% deposit in order to start production, and all custom pieces are final sale. Most pieces are available for order in 10, 14, 18, and 22-carat gold as well as sterling silver and platinum. In most pieces, the gemstone type can also be customized. Please contact info@lizziemandler.com to inquire about options and prices. *All custom orders are final sale*
EXCHANGES
Lizzie Mandler only accepts returns for store credit or exchange. Items purchased on our online store may be exchanged, or returned for credit, up to 14 days after the item was received. Items must be in their original packaging and in the original condition without wear. It is at the sole discretion of Lizzie Mandler to determine if the item being returned has been worn or is in any other way not in its original condition.
To arrange the return shipping, please contact info@lizziemandler.com. Customer Service will respond with a Return Authorization number, pre-paid return label (prepaid labels are only provided for domestic returns) and further instructions. The customer is responsible for all shipping fees, including return shipping. A flat fee of $15 for items under $500 and $20 for items over $500 for return shipping will be deducted from the final credit amount. For international returns, please contact us for further information regarding international return protocol. Lizzie Mandler is not responsible for any items lost or damaged as a result of return shipping, including if the item is not properly and securely packaged for the return.
*All custom orders or pieces which have been engraved are final sale*
JEWELRY CARE
To preserve the integrity and finish of the jewelry, please remove when showering or swimming. If at any time you would like a piece re-polished or cleaned to restore its initial high polish or matte finish we are happy to do this for you. However, we are not responsible for the incurred shipping costs. Please contact info@lizziemandler.com for further information. Note: a natural reaction to the metal may occur, causing slight skin discoloration. If a reaction occurs with a piece of gold jewelry it may be due to certain hand soaps or lotions, or the natural chemistry of the skin. To prevent this, please remove jewelry when showering, washing hands and applying lotion. Please note this is a natural reaction and is not permanent, if it occurs we suggest taking a 2-3 day break from wearing the item.
DISCLAIMER OF WARRANTY AND LIABILITY, SERVICING YOUR ITEM, AND ADDITIONAL INFORMATION
Lizzie Mandler stands behind our products and guarantees all items be free from manufacturing defects for the life of the piece. Should you find your item to have a manufacturing defect, it may be returned to us for further evaluation. If it is determined that your item is damaged due to a manufacturing defect, we will repair or replace the item if necessary. If it is determined that the damage or issue is not caused by manufacturing defect, we will notify you of any repair costs prior to proceeding. All of our pieces are made by hand, it must be noted that there will almost always be minuscule irregularities and/or slight variations in craftsmanship. These characteristics are unique to your item and are not considered defects.
Our warranty and services are non-transferable and apply only to the original purchaser. Any Servicing done to our pieces outside of Lizzie Mandler Fine Jewelry will cancel this lifetime warranty. Lizzie Mandler will not provide warranties for damage due to everyday wear, loss or theft. We highly recommend insuring all of your jewelry through a licensed insurer and will happily provide appraisals for our custom Lizzie Mandler engagement rings.
CONTACT INFORMATION
Please contact info@lizziemandler.com or at +1(213)713.7731 for any queries.
ACCESSIBILITY
At Lizzie Mandler we are committed to making our goods and services accessible for all of our customers. If our website is not easily accessible for you, please feel free to email us at info@lizziemandler.com, contact us via our chat feature or call us at 323.366.0607 and we will be happy to assist you in any way we can.
