Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

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Terms & Conditions


TERMS & CONDITIONS


 

REPAIRS

We are happy to repair, adjust, resize or clean any jewelry purchased on our online store. A fee may apply depending on the circumstances of the repair. Lizzie Mandler is not responsible for the subsequent shipping fees. 

 

BESPOKE

Lizzie Mandler offers a bespoke service, including custom wedding and engagement rings. All bespoke orders require an initial 50% deposit in order to start production, and all custom pieces are final sale. Please contact  Lizzie@lizziemandler.com to discuss your bespoke piece.  

 

Most pieces are available for order in 10, 14, 18, and 22 carat gold as well as sterling silver and platinum. In most pieces, the gemstone type can also be customized. Please contact  info@lizziemandler.com to inquire about options and prices. 

*Note- all custom orders are final sale*

 

EXCHANGES

Lizzie Mandler does not accept returns. Items purchased on our online store may be exchanged up to 14 days after the item was received. Exchange items must be in their original packaging, and in it’s original condition without wear. The customer is responsible for all shipping fees. Lizzie Mandler is not responsible for any items lost or damaged as a result of return shipping. To arrange the return shipping please contact  info@lizziemandler.com

*All custom orders or pieces which have been engraved are final sale*

 

SHIPPING (within the US)

Most items ship within 2 weeks of the purchase date. If an item is on backorder or requires longer than 2 weeks you will be notified via email. We cannot guarantee a delivery date, however we will do our best to deliver the item as soon as possible. If you need a rush order please contact  info@lizziemandler.com to discuss your options. While we cannot guarantee a rushed delivery, we will try our best to accommodate your needs. 

 

INTERNATIONAL  SHIPPING

We are happy to ship internationally! Special shipping fees will apply, please contact info@lizziemandler.com for a price and delivery estimate. Orders are billed in US dollars. Lizzie Mandler is not responsible for duties and taxes charged by the receiving country. 

 

JEWELRY CARE

To preserve the integrity and finish of the jewelry, please remove when showering or swimming. If at any time you would like a piece re-polished or cleaned to restore its initial high polish or matte finish we are happy to do this for you. However, we are not responsible for the incurred shipping costs. Please contact info@lizziemandler.com for further information. 

 

Note: a natural reaction to the metal may occur, causing slight skin discoloration. If a reaction occurs with a piece of gold jewelry it may be due to certain hand soaps or lotions, or the natural chemistry of the skin. To prevent this, please remove jewelry when showering, washing hands and applying lotion. Please note this is a natural reaction and is not permanent, if it occurs we suggest taking a 2-3 day break from wearing the item.